Roku remote app – makes your streaming experience more interesting

  • A handy second remote
  • Additional functionalities such as private listening and voice search
  • Quick search support
  • Share personal videos, photos and more to the big screen
  • Navigate the Roku interface

Android and iOS users can be thankful to Roku for creating such a brilliant app, the Roku remote app. It is a one-stop-solution for all things of Roku, starting with channel activation to personalizing your content on Roku. Some noteworthy features that you can look forward to on downloading the app include private listening, universal channel search, quick access to the channel store and the ability to perform voice searches.

Installing the app

Giving you complete access to your Roku device, this is how you can install the Roku remote app on any compatible device.

Check the compatibility of the device

  • Both your Roku and your mobile device must be compatible to use this app
  • The Roku streaming player, Stick or TV must run an OS version 6.2 or later
  • In case, you possess an Apple device, then it must run a version 6.0 or higher operating system
  • Similarly, Android users must make sure that their OS version is either 4.0.1 or higher
  • Both Android and Apple users will find the Roku remote app on their corresponding app stores

roku remote app windows

You can visit our website or give us a call to check the remote app’s compatibility with that of your Roku or mobile device.

NOTE: You can manually update the software on any of the above-mentioned devices before installing the Roku remote app.

Language and location support

Download the remote app in any one of the following languages for ease of use

  1. English
  2. French
  3. Spanish

Utilize the app from the following locations worldwide

  • Argentina
  • Canada
  • Chile
  • Columbia
  • Costa Rica
  • El Salvador
  • France
  • Guatemala
  • Honduras
  • Ireland
  • Mexico
  • Nicaragua
  • Panama
  • Peru
  • United Kingdom
  • United States

Installation guidelines

  1. Connect the Roku device and the mobile device to the same wireless network, to begin with
  2. Download and install the Roku remote appon your device and also launch the same
  3. Any Roku device present in the same network will be detected automatically by the app
  4. Select your current Roku device and once done, you will then see a Roku home screen
  5. You can start controlling the Roku device with the help of the app now

Making use of the various features

There is a world of possibilities with Roku remote app and here is a quick guide on how you can effectively employ these features.

Your phone becomes a remote

  • On the bottom navigation bar locate the REMOTE icon
  • This gives access to the app to work as remote, thereby controlling your Roku streaming device, Stick or TV
  • Every time you launch a channel using the app, the remote opens automatically on the app
  • Configure the remote to work to your style, traditional or the swipe
  • On the traditional remote, you will find the regular UP, DOWN, LEFT, RIGHT arrows along with a central OK button
  • On the SWIPE style remote, you can control the device with the help of swiping hand gestures
  • In order to choose between these options, select the CONTROLS icon, available on the top menu
  • Make sure of your choice with suitable check markson the Roku remote app

Roku private listening

Headphones and private listening

Remember that this feature will temporarily disable audio from your TV and you can listen to the audio only through a connected pair of headphones.

  1. Launch the Roku remote app on your mobile device, to begin with
  2. Connect a pair of headphones and ensure that they are in a good working condition
  3. Turn down the volume to an audible level and then start listening to your Roku device’s output
  4. Make use of the HEADPHONE icon any time to enable or disable this feature

Share personal content to your TV – Play on Roku

With the aid of this feature, you can now enjoy your personal data on a bigger screen, make use of the Play On Roku menu.


  • An Android or Apple device installed with the Roku remote app is necessary for this process
  • Check if your Roku device model supports this feature
  • File formats compatible to use with the feature are
    • JPG and PNG for photos
    • MP4, MOV, M4V for videos
    • MP3 and M4A for audio
  • Mobile videos and standard aspect ratio videos are the ones supported to play using this feature

How to

  1. On your Android or Apple device, launch the Roku remote app and look out for the navigation bar at the bottom
  2. Here, select the PHOTOS+ icon and choose the photos that you wish to share on the big screen
  3. Anybody connected to the Roku device with the mobile app will be able to share photos sequentially
  4. For every display, five photos will appear from a single mobile device, moving on to the next set of pictures submitted through the app
  5. Even when you follow instructions to the ‘T’, there are instances where you can go wrong with a certain setup.
  6. In which case, utilize the troubleshooting assistance available for various Roku remote app issues by reaching out to our toll-free number.


The app does not locate the streaming device

Unforeseen reasons can cause the Roku streaming device to not appear in a search made by the Roku remote app. During such scenarios, take assistance from the following guidelines

  • On your Roku remote, select the HOME button and then, move to the SETTINGS menu
  • Go to the ADVANCED SYSTEM SETTINGS option under the SYSTEM menu
  • You need to give access for your mobile device to locate your streaming player, by going to the EXTERNAL CONTROL option followed by the NETWORK ACCESS option
  • In order to use the mobile app, you also need to set the permissions either as DEFAULT or PERMISSIVE

Once all of these settings have been enabled, try locating your Roku device from the remote app. If you are still unable to establish a connection, then

  • Check if both devices are connected to the same wireless network
  • The Roku must use a private IP address and not a public one
  • In order to check the IP address of your Roku, navigate to Settings àNetwork à About
  • Avoid using any VPN on your mobile device as this can hinder a connection with the Roku device
  • Also, Access Point (AP) isolation must be disabled on the device in order to facilitate a proper connection between the Roku remote app and the Roku
  • If all else fails, then manually connect the Roku to the network (wired connection) and then, restart the device
  • Simultaneously, restart the Roku mobile app installed on your Android or iOS device
  • And lastly, don’t forget to check the network name before connecting both the Roku and the remote app

Audio Issues in Private Listening

Headphones not recognized

  1. There may be times when the remote app will refuse to recognize your headphones or the HEADPHONE icon is not displayed
  2. Try installing the latest version of the Roku mobile app
  3. And then, check the compatibility of the headphones with your mobile device

Other audio issues

  • First of all, you must be aware that there are three types of audio issues that can occur with the Roku remote app
    • Out-of-sync audio
    • Audio stuttering
    • No audio
  • When there is out-of-sync audio or audio stuttering,
    • Remove and re-insert the headphones on your mobile device
    • Try playing audio from another app on the phone
    • Restart the Roku device
    • And then, restart the private listening session on the mobile app
    • This may also be caused by slow internet and therefore, restart the router if necessary
    • You may have to sometimes contact your ISP to resolve such internet related issues
    • Finally, try a different pair of headphones to rectify the problem
  • When there is no audio,
    • Check the volume settings on your Roku remote first
    • And then, check the volume settings on the Roku remote app
    • Both of these must not be muted or turned down to an inaudible level

Issues with Play on Roku feature

As this feature allows you to see anything on your phone cast to the big screen, you have to make sure that the connection between the remote app and your Roku is intact.

  • First of all, ensure that you have connected to the same wireless network as the Roku device
  • When you have multiple Roku devices, choose the correct Roku display screen
  • Select the correct Roku device by using the SWITCH ROKU DEVICE option
  • Once these are taken care of, you should positively be able to connect with the device and use the Play On Roku feature effectively.
  • We extend our assistance to all Roku users looking to have a better experience with the Roku remote app at our toll-free number


Your connotation with the website should only be to gain support services with respect to Roku devices mentioned herein and beyond this, we do not claim any affiliation with the brand or assist in any warranty claims